- Third Party Verification
What is Third Party Verification?
We could look at it as an alternative to sending out forms and waiting for them to come back to you signed by the customer.
It is also faster and allows you to seize all opportunities, without risking losing business because of paperwork.
TPV is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product.
By putting the customer on the phone (usually via transfer or 3-way call) TPV provider makes a recording asking a customer for his identity, that he/her is an authorized decision maker and to confirm his/her order.
How Third Party Verification works?
Inbound or outbound TPV following a previously agreed script
Accurately and efficiently – asking straight-forward question without confusing the customer
Preparing and delivering customizable reports – daily and/or weekly – summarizing all your TPV transactions
Double-checking on the recorded information before sending a report
- Automatic Call Distribution is a system that can recognize, answer and route incoming calls for your business. When ACD receives an incoming call it will look for specific instructions as to how the call is to be handled. The call can be routed to an operator, a recorded message (or Interactive Voice Response – IVR system).
- Interactive Voice Response solutions use pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Using IVR technology enables you to provide a tailored service and a seamless call transfer to a live agent.
- Fax On-Demand – helps in providing an automated response system. This means that a customer can dial a number and instantly get a fax with the requested information. This service can be a very useful tool for turning prospects into clients, while also setting you apart form your competitors due to fast and effective response speed.
- Phone Recordings – listed below are some of the reasons for recording a conversation:
- Training Purposes
- Sales Order Verification
- Verbal Contracts over the phone
- Record Prices Agreements with Vendors
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